Enterprise Service Desk Specialist Mid - Must have Secret Clearance

Company: Epsilon, Inc. ( Learn More )

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Job Description
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Enterprise Service Desk Specialist Mid

Security Clearance Required: Active Secret
Location: Arlington, VA
URL: www.epsilon-inc.com/careers

Position Summary: The Enterprise Service Desk Specialist Mid will, under general supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks.

Summary of Position Responsibilities:
  • Correlate events and incidents for management of Information Technology (IT) Services.
  • Develop scripts, analyze tailored reports, review and correlate audits.
  • Perform patching of ticket management system and perform Remedy System Administration.
  • Essential Skills, Experience, and Certifications:
  • 5-9 years of experience required with at least 4 years of experience using Remedy.
  • Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II (Security+ CE, GSEC, SSCP, or CCNA - Security)

  • Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical Demands: While performing the duties of this job, this position requires the ability to sit for potentially long periods of time throughout the workday. Hearing sufficient to understand conversations, both in person and on the telephone. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components for potentially long periods of time without experiencing abnormal hand, wrist, or eye strain.
  • Work Environment: Includes a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards. Local, regional, and national travel may be required.
  • Epsilon Benefits:
    Medical, Dental, Vision Plan
    AD&D and Life Insurance
    Paid Federal Holidays
    Paid Time Off
    401(k) Retirement Plan
    Education reimbursement
    Referral Bonuses
    Voluntary Long-Term Disability 
    View more Careers at EPSILON
    URL: www.epsilon-inc.com/careers
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