IT Service Delivery Rep Mid - Must have Secret Clearance

Company: Epsilon, Inc. ( Learn More )

General Information
Not Specified
Not Specified
Not Specified
Job Description View more Careers at EPSILON
Follow us on: LinkedIn | Twitter | google+
 IT Service Delivery Representative Mid
(Network Support Tech)

Security Clearance Required: Secret
Location: Dahlgren, VA

Position Summary: Network Technician with a minimum of 2 years of experience which includes operational support, hands-on implementing and configuration of network devices such as Cisco routers & switches, associated software tools, desktop computers, and cabling in a large LAN/MAN/BAN/WAN environment.

Summary of Position Responsibilities:
  • Exposure to VPNs, WAN Accelerators, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) a plus.
  • Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages. 
  • Knowledge of GigE, OSPF, BGP, EIGRP, HSRP, and TCP/IP protocols is necessary.
  • Knowledge of trouble ticketing software such as (HP Service Manager) and networking monitoring/management solutions (HP NNMi/iSPI, HP OM, and HP NA) desired.
  • Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives.
  • Knowledge and experience working while WAN Accelerators and associated technologies is highly desirable.
  • Essential Skills, Experience, and Certifications:
  • Cisco CCNA Academy training or Cisco certification will meet 2 years’ experience requirement.
  • Previous experience working on military bases/sites, including previous military service highly desirable.
  • Strong communications, writing and editing skills needed to transfer information to individuals involved in the networking process.
  • Strong problem solving and troubleshooting skills. Ability to work in an organized fashion with focus on documented activity.
  • Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical Demands: While performing the duties of this job, this position requires the ability to sit for potentially long periods of time throughout the workday. Hearing sufficient to understand conversations, both in person and on the telephone. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components for potentially long periods of time without experiencing abnormal hand, wrist, or eye strain.
  • Work Environment: Includes a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards. Local, regional, and national travel may be required.
  • Epsilon Benefits:
    Medical, Dental, Vision Plan
    AD&D and Life Insurance
    Paid Federal Holidays
    Paid Time Off
    401(k) Retirement Plan
    Education reimbursement
    Referral Bonuses
    Voluntary Long-Term DisabilityView More Careers at EPSILON
    Follow us on: LinkedIn | Twitter | google+
    Job Requirements