JADOCS Field Service Analyst (OCONUS)

Company: ManTech International Corporation ( Learn More )

General Information
US-TX-Fort Hood
Not Specified
Not Specified
Not Specified
Job Description Group: MSS

Clearance Level Needed: Secret

Shift: Other/Unknown

Category: Networks & Telecommunication Services

ManTech has several international openings for JADOCS Field Service Engineers. This is a great opportunity to use your skills to contribute to the US Army’s mission readiness within the Pacific Command (PACOM) AOR. These jobs come with attractive compensation and benefits packages. Apply today to speak to a recruiter and learn more!
Joint Automated Deep Operations System (JADOCS) is a command and system tool that helps provide strategic coordination and situational awareness at the operational and tactical levels of combat. The system provided real-time tracks, target databases and service-specific fires information into a single software application.

Essential Job Duties:
• Provide onsite JADOCS support
• Install JADOCS software and configure system for operation
• Interface JADOCS to external C4I systems
• Apply hardware and software updates and patches
• Maintain and keep Servers in compliance to Defense Information System Agency (DISA) security standards• Provide system administration
• Respond to service outages and user trouble tickets
• Provide support for various JADOCS network configurations
• Setup and verify that interfaces are working and properly configured
• Monitor system performance
• Maintain knowledge of other C4I systems for interface control
• Assist units with exercise and operational planning and support
• Provide critical input into accreditation documentation
• Assist units to facilitate and develop JADOCS procedures into Joint Fires & Effects integration
• Assist in Joint-Targeting Tactics, Techniques, & Procedures (TTP) development
• Ensure JADOCS system is high state of readiness to include cyber security assurance
• Prepare and submit periodic reports, travel requests, trip reports, and After Action Reports as required.
• Implement and operate JADOCS at designated site(s) - Install, configure and maintain JADOCS server(s) & workstations
• Ensure JADOCS Server(s) and/or workstations are Information Assurance (IA) / Cyber Security compliant
• Coordinate with users, communication systems, network, and C4I application SMEs to resolve computer software and hardware problems
• Teach basic user or enhancement training on an as needed basis and conduct collective training prior to joint-level exercises
• Backup JADOCS data
• Conduct over-the-shoulder training• Develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations
• Provide briefings and give demonstrations
• Provide support for general Microsoft Operating System and Network administration and troubleshooting.
• Provide support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network.
• Provide JADOCS guidance to JADOCS users for the development of Tactics, Techniques, & Procedures (TTPs) and/or Concept of Operations (CONOPs) of JADOCS procedures in the execution of Joint Dynamic Targeting
• Provide Help Desk support to customers via unit’s trouble ticket measures for onsite support; provide Help Desk services to remote customers through the use of email and telephone
• Instruct basic and recurring user training to US Armed Forces personnel per unit’s training program or by request to ensure continuity of operations
• Develop briefings and/or training materials to enhance JADOCS user’s understanding and increase proficiency
• Provide system administration training to A6/N6/G6/S6 Information Technicians/System Administrators to ensure continuity of operations at remote or non-assigned JADOCS FSE support locations
• Support JADOCS at CONUS and OCONUS locations worldwide and aboard ships during daily operations, exercises, contingencies, deployments, humanitarian assistance or disaster relief missions, and other operations as required.

Job Requirements

• Possession of a TOP SECRET security clearance is required to begin employment; US Citizenship is required.
• JADOCS experience, particularly with solving and analyzing system/software issues in the functional area to which assigned.
• Certifications for Security + IAT Level II
• Proficiency with Microsoft Office software, including Word, Excel and PowerPoint.
• Excellent written and verbal skills
• Must be Deployable